If you're experiencing a problem with Web Accounts Plus, please fill out and submit the following bug report form. You may also want to check out our list of known problems.
If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.
When you submit your bug report, it will be entered into our database. After an assessment, you will be notified if additional information is needed. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.
The following is a list of some known problems with Web Accounts Plus; we are working to correct them for the next release.
This is caused from the "hyperlinkax.ocx" not being registered during the installation process. The cause of this is currently being determined. A fix that works for some users is to perform the following steps.
- Go to a MS-DOS Prompt.
- Change to the directory that Web Accounts Plus was installed into. Most likely "C:\Program Files\Web Accounts Plus".
- Enter the following command: regsvr32 hyperlinkax.ocx
- Try to run Web Accounts Plus again.