If you're experiencing a problem with Web Accounts Plus, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database. After an assessment, you will be notified if additional information is needed. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?

  2. What operating system are you using?

  3. Please enter a brief one-line description of the problem:
    (example: "Cannot create new credit card accounts")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (Example: "1. Create a new account. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (Note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  6. Please provide us with the following information in case we need to contact you:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with Web Accounts Plus; we are working to correct them for the next release.

This is caused from the "hyperlinkax.ocx" not being registered during the installation process.  The cause of this is currently being determined.  A fix that works for some users is to perform the following steps.

  1. Go to a MS-DOS Prompt.
  2. Change to the directory that Web Accounts Plus was installed into.  Most likely "C:\Program Files\Web Accounts Plus".
  3. Enter the following command: regsvr32 hyperlinkax.ocx
  4. Try to run Web Accounts Plus again.

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